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Quality Assurance Surveys
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- We inspect between 10-20% of all completed jobs.
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- All inspections are reported on QAS forms, with photos.
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- All forms are compiled on to a company server to be available for observation by the Project Manager/ QAS Manager/ VP/ and CEO.
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- Failed inspections that require 20 minutes or less of repair are fixed by the inspector.
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- Anything requiring more than 20 minutes, or drilling, is scheduled internally with the customer for repair.
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- Technicians receive the failed QAS forms the following day to correct behavior immediately.
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- Inspections are compiled to a report detailing each technician’s performance each Monday.
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- The report is submitted to all technicians weekly for an overall, positive and negative, feedback on performance and any assessed penalties.
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